Send any questions to firstname.lastname@example.org
What is a data block?
A block is any piece of analysis you produce as part of a project. Blocks include tables, charts and maps.
What is a credit?
Credits can be used to access paid datasets and external connectors.
What if I exceed my plan’s allotted monthly credits?
We cap your account to the monthly limit so you will not exceed it inadvertently. You can reach out to email@example.com to discuss an upgrade of your plan.
Is there a discount for annual billing?
Yes, every subscription has a 15% discount if paid annually upfront.
Is private data shared with third parties or advertisers?
No, your data is 100% secure and we do not share with any third parties.
Do I have access to support?
Yes, depending on the tier you're in:
How can I pay?
You can pay online by debit card or request an invoice to firstname.lastname@example.org
What currencies will you accept?
You can pay in your local currency using the debit card payment method. If you prefer receiving an invoice, we currently support GBP, USD and EUR.
Can I get a VAT receipt?
Yes, please email us email@example.com
Where is my data stored?
Your data is securely stored on the cloud servers operated by our current partner, Google. We are ISO27001 certified and take every step to ensure that your data is secure.
I have a question about payment, who do I contact?
Please contact firstname.lastname@example.org