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How Does Business Intelligence Improve Efficiency?


7 min • 24 March, 2021

The current digital landscape offers plenty of data to businesses to play with. It is a dream come true for companies that can convert this data into strategic decisions. But analysing processes, flows, results and projections all at once is often overwhelming. Businesses need to make sense of the data if they are to get a competitive advantage from it. There is one field that will help any professional looking for insights: Business Intelligence (BI).

Business Intelligence is a blend of tools, strategies, software, and applications that help businesses make sense of data. When a business can understand its data, it can use it to derive incredible value for its organization. More generically, BI is the software used to aggregate and manipulate data, prepare it for analysis, visualise and share the results. Typical use of BI tools include analysing performance to spot trends, merging data sets to find correlations, perform searches, create dashboards, and, of course, client reporting.

Business Intelligence has become an invaluable ally in the current digital landscape, and it gives several benefits. They include improved business efficiency, fostering long-term client relationships, precise projections capabilities and more.

Now, let us look at how business intelligence can improve business efficiency.

How Does Business Intelligence Improve Efficiency?

Adopting a BI solution will unlock several chances to improve your company's efficiency.

BI tools help to...:

  • ...understand current processes, so that you can make changes where needed.

  • ...aggregate all your performance signals in one place, so that you always know how's business going.

  • ...understand your customers behaviour, so that you can target them better and grow market share.

  • ...produce detailed client reports on a regular basis, from yearly to daily reporting.

  • ...understand your market, so that you can refine your competitive strategy.

  • ...control your data, so that you won't waste money nor time on data breaches or fines.

Valuing Business Intelligence

Excellent BI should be a critical strategic goal of any organization. Valuable information provided by BI enables stakeholders to plan and make key decisions.

BI helps extract decisive facts from a vast amount of structured data. And turns them into practical information that allows companies to make strategic decisions. And improve operational efficiency and business productivity. The practical information offers crucial insights into the current stream of customer behaviour.

Daily, contact centres manage thousands of customer interactions. Unfortunately, this data is usually underutilized. You can use it to bring tremendous value to businesses.


One of the other main uses for any Business Intelligence application is to turn company data into an easy-to-process analytical concept, which informs strategic decision-making. At the centre of any canny decision-making process is a single, centralized system that brings together data from all your company activities and client interactions.

Excellent BI allows you to access all your business information in one place. With a control panel that integrates data from various areas, including sales, finance, and inventory control. Providing a holistic view of your business, customers, and client engagements. It means that business decisions rely on facts, not assumptions or hypotheses.

Factual and up-to-date data help companies measure how well their processes are working. BI helps you make decisions on strategic issues. It shares vital insights about the company’s current and historical performance. Using predicted trends, customer behaviour, and more. BI teams ensure the company receives advanced reports in real-time. Then the company can use the information at hand to run and manage business activities.

Improve Business Productivity

Companies can focus their core resources and employees on business productivity and growth. They don’t have to focus resources on business intelligence (BI) gathering tasks. A BI team will focus on BI gathering tasks. A setup like this saves time and cost. It also improves business reporting and efficiency.

The BI gathering team can collect and present key information from customer interactions that are easy to understand. BI teams ensure they provide detailed reports to the company. They present the data in an organized way for stakeholders to make crucial decisions.

BI gives companies a competitive advantage over their rivals. The ability to understand and make decisions on BI data means companies can out-perform their competitors.

Excellent Return on Investment (ROI)

BI ensures stronger ROI because companies can reduce costs, improve revenue, achieve a higher profit margin, and more. Likewise, BI ensures consistent ROI, like an increase in business revenue. Increase in process performance, excellent worker productivity, better long-term planning, and more. Companies that rely on BI can reduce the cost of operation due to greater business efficiency.

Roles and Industries

BI is perfect for almost all roles and industries. Take a look at some examples.

Sales and Marketing

Business Intelligence offers in-depth insights to increase sales and enable an efficient marketing process. It supplies sales personnel with systems to gauge sales activities. And spot consumer patterns and practices via improved visibility of the client journey.

Special functionalities help track and organize marketing goals. You can use this information to ensure other marketing campaigns are profitable.

CX Customer Experience

Another advantage of Business Intelligence? They deliver important data to help businesses learn how clients engage with their products and services. Managing customer information in a centralized system is vital. With Business Intelligence, you can access client data from anywhere and at any time. It will improve business efficiency.

Outstanding customer insights help improve with targeting and the segmentation of different client groups. You get to spot where to use resources and whether the business is attracting the right customers.


Business Intelligence software and tools can improve inventory control and lower inefficient bottlenecks. They can also fine-tune functional procedures through the automation of routine tasks. Centralized data, accessible from anywhere, on any device reduces management time. It also increases business efficiency of the business.

Data Compliance

Storing data in separate silos makes it impracticable to have a panoramic view of your business. The centralized nature of Business Intelligence data helps you comprehend every part of your business thanks to its ability to generate in-depth reports. This panoramic view supports your ability to oversee important processes across the entire company. One of such processes is data compliance.

With international laws around data protection and privacy policies, it has become vital for companies to take exceptional care of how they collect, store, and make use of personal information from prospects, clients, stuff and stakeholders. BI helps ensuring that data is stored safely, that there's one source of truth, that there are no leaks and that there are clear processes in place when it comes to data.

Business Intelligence also helps resolve potential data breaches and boost information governance.

Inventory Control

BI is vital to retail and eCommerce. Customers expect order fulfilment to be swift and stress-free. Hence, vendors must maintain excellent inventory control to know where inventory is and how fast it moves.

BI applies predictive functionality to improve inventory control. You can review your easy-to-read panel daily or weekly to keep managers informed in real-time about what’s going on in the company when stocks are running low and specific info on particular items.

In Conclusion

Big data will continue to grow, with BI playing a key role on the current business landscape. Markets will continue to force companies to think about how to understand and serve customers better leveraging data. Companies will continue to appreciate BI insights when it comes to making decisions.

Business Intelligence will continue to develop thanks to disruptive technologies and new demands. BI has become invaluable to every business and industry, and this trend will continue in the years ahead.

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