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Gyana's response to the COVID-19 pandemic


4 min • 09 April, 2020

Gyana has been actively monitoring the COVID-19 situation around the globe for several weeks, communicating frequently with our employees.

A Pandemic Preparedness team of senior leaders across the business meets daily to assess new information, make decisions, and manage our business continuity planning in response to new information as it becomes available.

This team is informed by a cross-functional working group that is continuously monitoring and assessing the latest health and economic updates, government mandates and restrictions, and employee and business impacts.

Our guiding principle in every decision we make is what is best for our customers, employees, contractors, and suppliers, and the communities in which we operate.

Business Continuity: Supporting Our Customers, Suppliers, and Partners

With continued concerns associated with the novel coronavirus and COVID-19, Gyana wants to assure our customers, suppliers, and partners that we have taken several steps to minimize the risk of disruption to our business. Our customers can expect Gyana to provide the same high-quality and reliable services they have come to trust for years.

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Supporting Our Employees and Candidates

Fully Remote Workforce

All Gyana employees globally are now required to work from home until further notice or at least until 30th June 2020, and we're using various communications tools like Zoom, Slack, Google Hangout, and email, to keep staff updated on the latest developments.

True to its DNA, Gyana has a strong culture of trust, tenacity, and commitment that keeps us going the extra mile to deliver. This has allowed us to continue to deliver undisrupted 24/7support to our customers and to remain fully focused on their most urgent needs.

‍New Employee Onboarding

We have made the onboarding process fully virtual to ensure that new hires are set up for success in their roles, despite the challenging environment. All training sessions, documentation, peer-to-peer discussion, and social activities are now taking place remotely.

Employee Travel

All company-related travel has been suspended until June 30th, 2020, at the earliest. Employees with pre-planned business trips are receiving assistance to cancel their travel. We are also asking all employees who travel by airplane or cruise ship to self-quarantine for 14 days upon their return.

Supporting Our Communities

New Virtual Events

Over the coming weeks, we'll be hosting virtual meetups (like CTO-meetup) and events (like SAMSARA Podcasts) and product-specific events (like GYANA on ProductHunt) and many more where customers will be able to connect with Gyana employees, industry experts, and most importantly, one another.

Supporting Healthcare Workers

The COVID-19 pandemic has business implications but most importantly, it's a health issue. To help address some of the most urgent health care needs arising from the spread, we are contributing to Hospice UK | COVID-19 Crisis appeal

Continuous Monitoring of COVID-19

This is a dynamic situation, but one we are diligently monitoring in real-time and communicating it to all our stakeholders. We believe the structures and policies we are putting in place will enable us to continue to manage effectively and stay focused on ensuring we deliver on our commitments to our customers and the safety of our employees and communities.

We will continue to prioritize safety, connecting people with accurate information, and encouraging support as the COVID-19 outbreak evolves. For latest news and information on how to help prevent the spread of COVID-19, please visit the World Health Organization.